Refund policy

Last updated: September 26, 2026

Thank you for shopping with Nature Delights. Because we sell solar-dried food products, we handle returns and refunds a little differently than non-food retailers, in order to protect the quality and safety of what we sell. Please read this policy carefully.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, spoiled, or if you received the wrong item, please contact us within 48 hours of delivery at support@nature-delights.com with your order number and a photo of the item received. We will offer a free replacement or a full refund, whichever you prefer, at no additional cost to you.

Returns of Unopened Products

For all other reasons, we accept returns within 7 days of delivery, provided that the product is unopened, unused, and in its original, undamaged packaging. To start a return, contact us at support@nature-delights.com with your order number. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Because our products are consumable food items, we are unable to accept returns of any product once it has been opened, used, or if the packaging seal has been broken, except where the product was damaged, defective, or incorrect on arrival as described above.

Refunds

Approved refunds are processed to your original method of payment within 5-10 business days. You will receive an email confirming when your refund has been issued. Shipping costs are non-refundable, except where the return is due to our error (a damaged, defective, or incorrect item).

Return Shipping

You will be responsible for paying for your own shipping costs for returning items that are not the result of our error. Shipping costs are non-refundable.

Late or Missing Refunds

If you haven't received a refund within the timeframe above, please first check your bank or payment provider, as processing times can vary. If you've done this and still have not received your refund, please contact us at support@nature-delights.com.

Contact Us

If you have any questions about this Refund Policy, please contact us by phone at +91 91 1881 9933, by email at support@nature-delights.com, or by mail at BR Palem, Tangutur, Ongole, Andhra Pradesh 523274, India (Venu & Anil EXIM LLP).